Withdraw to your bank — the manual payout flow
When you want money in your bank, you submit a payout request from your wallet. A Keepface team member reviews and releases each payout manually — this is a deliberate choice for compliance and fraud prevention. It costs you a small amount of speed, in exchange for safety.
Request a payout
- Open Wallet → Withdraw
- Pick the currency to withdraw (you can have balances in multiple currencies in parallel)
- Pick a payout method — bank transfer (Wise) for most countries
- Enter the amount (must meet the per-currency minimum)
- Confirm
Your request appears in Wallet → Withdrawals with status pending.
What we need from you (one-time)
Before your first payout, you must complete:
- Identity verification — passport / national ID + a recent selfie
- Bank details — account number / IBAN, currency, bank name, beneficiary name (must match your verified ID)
- Tax info — your country and (where required) tax ID
Once verified, future payouts only need the amount and currency.
Timing
| Step | Typical time |
|---|---|
| Request submitted → reviewed by Keepface | Within 2 business days |
| Reviewed → bank transfer initiated | Same day |
| Bank transfer initiated → money in your account | 1–5 business days, depending on country |
So end-to-end: 3–7 business days, with most payouts arriving within 4 business days.
Why manual review
We had an incident in 2026 where automated payout logic caused unexpected releases. Since then, every payout is reviewed by a human before money moves. It’s slower, but it prevents accidental and fraudulent payouts.
What can delay a payout
- Mismatched bank beneficiary (your verified name vs the bank account holder name) — you’ll get a message asking to fix
- Unverified identity — you’ll be asked to complete the KYC step before payout proceeds
- Suspicious activity on your account — we may pause payout while investigating; we’ll always tell you why
FX
If you withdraw in a currency different from your earnings, we apply our 2% FX spread. Where possible, withdraw in the same currency you earned in.
What you can’t withdraw
- Bonus KPC (top-up promo bonuses) — spend-only, never withdrawable
- KPC itself in some flows — KPC is for spending on Keepface; convert to a fiat currency before withdrawing