Essential — launch priority
Chat with influencers
Chat with influencers happens on Keepface — not in DMs, not in WhatsApp, not over email. Every message is logged, attributed to a campaign, and visible to support if a dispute happens.
Where chat lives
- Inside a campaign — each invited influencer gets a thread tied to that campaign. Messages, files, voice notes, and brief revisions all live there.
- Outside a campaign — the 6 sample influencers on a public list let you send a direct chat without launching a campaign. The thread shows up in Inbox → Direct messages.
Both views aggregate into a single Inbox so you don’t have to remember which is which.
What you can send
- Plain text
- Files (PDF, docx, png, jpg, mp4 up to 25 MB)
- Voice notes
- A revised brief (replaces the previous one with a tracked change)
- Money-related actions (offer revision, deliverable approval, refund) — these surface as structured cards in the thread
What we track
- Read receipts (visible to both sides)
- Time-to-first-reply per influencer (used for matching and reputation)
- Attachments (kept for the life of the campaign + 90 days for dispute support)
What’s enforced
- No off-platform handoffs. Sharing personal phone numbers or external chat handles to take the conversation off Keepface is against Acceptable use. It’s not detected automatically, but if a dispute happens we’ll only have the on-platform record.
- Spam protection. Identical messages to many influencers in a short window get rate-limited.
Notification routing
The influencer receives:
- An in-app notification the moment you send
- An email if they don’t open the app within 30 minutes
- A push notification on the mobile app
You receive notifications the same way for their replies.